Tear Down Your Information and Workflow Silos



This publish is a part of a sequence sponsored by AgentSync.

Data and workflow silos are costing your insurance coverage enterprise time, cash, and good folks. It’s time to shed some mild on these frequent points and begin breaking these boundaries down.

Does the phrase “however that is how we’ve all the time finished it” sound acquainted? If you’re within the insurance coverage trade, and it does, you’re most positively not alone. A whole lot of issues in our world have been “finished this manner” for many years, if not centuries.

Sticking with the identical outdated approach you’ve all the time managed your corporation might appear to be the best route, however in the case of making your corporation aggressive, the established order simply received’t do. The reality is, insurance coverage carriers, insurance coverage businesses, and MGAs/MGUs are crammed to the brim with silos. Whether they’re as a consequence of outdated processes, outdated tech, or individuals who don’t have the assets they should share info successfully each inside and exterior their group, silos are par for the course in at present’s insurance coverage world.

Maybe you understand these silos exist and have been looking for options, however to no avail. On the opposite hand, possibly you’ve been blissfully unaware and didn’t even know your establishment was inflicting issues. In both case, preserve studying to be taught concerning the frequent silos that maintain many insurance coverage companies again from reaching their full potential.

Want to skip to the quiz? Determine in case your insurance coverage enterprise might be affected by a case of siloitis* by taking it now.

*This quiz is meant to diagnose potential instances of information silos inside your group. If you consider that you simply or somebody you understand is affected by info or workflow silos, please contact us to find out how AgentSync might help.

What are silos?

Like the fantastic grain silos superbly dotting the American agricultural panorama, silos in your corporation are nice methods of protecting info and processes locked away and freed from contaminants. Unfortunately, this additionally means the individuals who have to entry that info or processes most certainly can’t. Unlike grains and different commodities, institutional data wants the flexibility to maneuver freely round your group. Thus, as a lot as we love farmers, we firmly consider silos don’t have any enterprise in your corporation.

Information silos

Information silos happen in your corporation when info travels vertically however not horizontally. For instance, the top of your authorized division communicates an replace to the compliance crew members beneath them within the org chart, who then talk the knowledge to the executive staff below them. But nobody mentions something to the top of operations, so the knowledge by no means makes it to the employees in that division. This can result in confuse and battle between departments as every are working with the knowledge they’ve, however not the identical (correct) info.

Workflow silos

In addition to info silos, there are workflow silos. This occurs when totally different components of a bigger group observe totally different processes and workflows. If each division is a gear in a big machine however every gear is popping in its personal distinctive course, the machine as an entire received’t operate.

Internal silos

The info and workflow silos which might be constructed between departments inside a corporation are what we generally consider. It’s simple to think about how the gross sales crew and HR division might have totally alternative ways of doing issues and locations to search for info. Most of us have labored in an organization that suffered from inside silos at the very least a bit bit.

External silos

Perhaps simply as frequent, however much less continuously acknowledged, are the knowledge and workflow silos that exist between totally different organizations that needs to be, and have to be, working in lockstep with each other. In the insurance coverage trade, an insurance coverage provider, an insurance coverage company, and regulatory our bodies would profit from having a clear, real-time, multi-directional stream of knowledge. If they did, everybody inside every group would have the ability to entry the identical data because the others and everybody can be on the identical web page, effortlessly. We in all probability don’t must inform you this isn’t normally the case.

Workflow silos also can exist between totally different organizations similar to they will internally. Most of us know the ache of two processes conflicting between organizations, leaving each side annoyed at how exhausting it’s to do enterprise with the opposite.

What causes silos?

Quite a bit’s been written concerning the causes and detrimental impacts silos have on companies. From income, to effectivity, to worker morale, the consensus is that nothing good comes from a siloed group.

In many instances, specialists attribute the formation of silos to dangerous management and antagonistically aggressive inside groups. We additionally know, nonetheless, that silos can exist not from malicious intent however merely from an absence of assets spent on stopping them. In an trade as outdated as insurance coverage, silos can simply type when an organization doesn’t undertake new practices particularly designed to centrally home info and enable its sharing throughout the corporate.

How are you able to tear down info and workflow silos?

That’s the million greenback query, isn’t it? Breaking down the information, workflow, and communication silos in your insurance coverage enterprise might really feel daunting, but it surely doesn’t must be. A couple of knowledgeable ideas embrace:

  • Encouraging horizontal collaboration: Create alternatives for members of groups to work with one another, not simply with these of their vertical chain of command.
  • Create a typical objective: When each particular person on the crew shares a imaginative and prescient and is devoted towards working collectively to realize it, it turns into much less vital to hoard info and extra vital to share it.
  • Implement expertise to do the heavy lifting: More programs isn’t all the time the reply. But having the proper programs in place might be. When your group invests in an answer that provides every worker the suitable stage of perception to the identical single supply of reality, it’s exhausting for info silos to thrive.

Of course, that is all simpler mentioned than finished. But demolishing your info silos doesn’t must be an not possible job. With the proper instruments, it may be simpler than you assume!

Could your group use a wholesome dose of silo-breaking expertise? Take our quiz to search out out.

How are you able to tear down info and workflow silos?

If you’re searching for a greater strategy to handle producer onboarding, ongoing compliance administration, contracting, provider appointments, and many different items of your corporation in a approach that gives transparency throughout the group and makes your inside and exterior stakeholders pleased, see how AgentSync might help.


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