ISG Provider Lens Insurance Services 2021 report has named EXL, an information analytics and digital operations and solutions firm, a frontrunner for Life & Retirement Insurance BPO Services and Property & Casualty Insurance BPO.
ISG Provider Lens is a practitioner-led service supplier powered by ISG’s advisory expertise and data-driven analysis. ISG’s Research experiences present unbiased vendor evaluations and enterprise shopping for behaviour segmentation, with supplier positioning based mostly on impartial and unbiased analysis, equivalent to quantitative information together with supplier surveys, product testing, and buyer interviews.
The report highlighted that EXL’s number of know-how leveraged to construct its strong information and AI-led capabilities, in addition to its in depth industry expertise, drove its success throughout the insurance industry in 2021.
Peggy Bresnick Kendler, lead analyst and co-author of the ISG Provider Lens Insurance Services 2021 report, stated EXL has proven a complete understanding of the industry and the solutions wanted to navigate an extremely advanced surroundings.
“As EXL continues to innovate, its insurance purchasers in Australia will reap the advantages of improved processes, AI-leveraged forecasting, and data-informed determination making,” Kendler added.
Vikas Bhalla, EVP and head of the insurance enterprise at EXL, stated the EXL group is honoured to be recognised for “pushing the envelope on innovation within the insurance house with our data-led mannequin.”
“The insurance industry is underneath huge strain to ship extra customized, streamlined solutions throughout a number of channels quicker and extra affordably than ever earlier than,” Bhalla stated. “The solely option to ship on rising end-customer expectations for hyper-personalized service whereas bettering operational effectivity is to harness information to tell each enterprise operate.”